Questions & Answers

91 rue du fg saint honoré 75008 paris


Why do I have to reserve ? Can’t I just hail you down in the street like a taxi ?
.French transport law states that all of the clients in each of our vehicles must have a pre-booked reservation.







 How will we find our driver?

 once you complete your booking, you will be issued a Voucher  with full  

instruction on how to meet your driver and where he/she will be waiting for you.


 Do you provide car seats for baby?

 Yes, we provide one car seat for each van


  what is the difference between Shared shuttle and Private service?

 Shared shuttle offers a transfer with one or mor stops with other peoples,

in the same van. Private service  by selecting this type of transportation you will  

be contracting a transfer between  the airport and your chosen accommondation

for your party only.

as soon as you have met your driver you will depart for your ,

destination directly. The Passengers will be walcomed by the driver holding e sign,

with their  name on it.


 How long will the driver wait for us at the clear customs?

 the driver will normaly wait up 70 minutes after your flight has landed.

If you are delayed in customs, immigration,baggage collection or lost luggage,

please call our office or our Mobile to ensure that your driver will wait.


How do I pay for my shuttle ?

All online bookings are paid in advance by credit card (Visa or MasterCard) on our secure website.
You just need to print off the confirmation email and give it to your driver when you arrive in Paris.

How much do children pay ?

Children aged between 0 and 2 years old for free.
Children over 2 years old pay the standard adult fare.

Is your website secure ?

Our online booking form is secure.

How far in advance do I have to reserve ?

We recommend you book at least 24 hours in advance to ensure that we have enough time to process your request.
However, we will do our best to accommodate any last minute requests.

What if I need to cancel my reservation ?

For any cancellation made by the client, the following cancellation fees will apply :
- more than 2 days before the transfer, 5% of the overall price
- the day before transfer, 50% of the overall price
- the day of transfer : no refund.

How do I find you at the airport ?

On arrival, before collecting your bags, please call us for free from any France phone on +33 6 99 81 55 77 or +33 6 99 86 69 69 .
A Parishuttles agent will give you the meeting point with your driver.

Why do I need to call if I have already pre-booked ?

It is important that you call us so we know you have arrived. It is also useful in case you get delayed at customs or at baggage claim, so we can make sure the driver doesn't leave without you. Remember to call before collecting your luggage; the driver can then make his way to meet you whilst you pick up your bags.

What are your opening hours ?

Our telephone reservation service is open every day of the year from 7am until 11pm. The arrivals & departure pick up service is available 24 hour a day, on a year round basis.

What if the office is closed when I arrive ?

If the office is closed when you call, please follow the instructions in the recorded message or on your voucher to find your driver. Your driver will be waiting for you at the meeting point.

What if my flight is delayed ?

We will wait up to one hour after the scheduled arrival time of your flight. After this time we will try our best to provide your transfer but cannot guarantee this will be possible.

What are your vehicles like ?

Our vehicles are silver, 8-seater mini-vans with the Parishuttles logo displayed discreetly on the sides. All our vans are
air-conditioned and non-smoking.

How do I know what time you will pick me up to go to the airport ?

Your pick-up time will be indicated in your confirmation. We normally pick passengers up 3 hours before the scheduled flight time. However, it is important that you call us before your departure to confirm that there has been no change in your pick-up address or flight time.

Where are your pick up and drop off points ?

We operate a door-to-door service.
We will pick you up from the terminal you land in and take you to the door of your address in Paris.
On departure we will pick you up from your address and drop you off at the terminal your flight leaves from.

What airports do you serve ?


We serve Charles de Gaulle(CDG), Orly (ORY), Beauvais(BVA) airports.

Do you operate outside Paris ?























Site:Paris Shuttles ( société : ALWAYSHUTTLE) - 91 rue du Faubourg Saint Honore' - 75008 Paris
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